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Orchid Ice
We want you to have a great dahlia experience so we guarantee that each tuber you receive from Dahlia Tubers LLC will have at least one viable eye. Each tuber will be inspected prior to shipping to make sure it has a growth point. If you receive a tuber without an eye, we ask that you email us right away. Please include photos of all sides of the tuber, including the SKU printed on your tuber. If you receive a tuber from us that has no eye we will refund you the amount paid for that particular tuber. Shipping charges, though, are not refundable.
This guarantee does NOT cover the following: rot after planting, planting at an inadequate depth, tubers that have had cuttings taken, and/or no flower production. We are also not responsible for tuber loss caused by bad weather, insects, neglect, improper soil conditions, improper fertilization, not enough sunlight, etc. These are all issues that can happen to the best of us but because they are outside of our ability to prevent we are not liable. Please note that this guarantee is valid for the current growing season only.
ALL ORDERS SHIP IN SPRING.
We ship our dahlia tubers out Mondays and Tuesdays to reduce the chances of these precious tubers having to sit over the weekend at the post office. They ship starting in mid March via USPS Priority Mail. This time frame can vary depending on the weather forecast. We will do our best to ship at an optimal time based on the destination and the route there.
You will receive a single healthy tuber (occasionally two tubers connected) with one viable eye. The eye is the point of growth.
